The FAQ section on our website answers most questions we get emailed about so this may be of some help meantime. Please do not send a follow up email we will get back to you as soon as we can. I emailed EdIndex but haven’t received a replyĮdIndex receive around 750 emails a week so it can take up to 10 working days to get a reply. To find out if you are a starter or a mover please read our Am I a starter or a mover FAQ. Our bedroom calculator can help you work out how many bedrooms you may be eligible for. I don’t know what size of homes I can bid for Please email your full name, date of birth and address to and put "Forgotten EdIndex Number" in the email subject line. Please email your EdIndex number, full name, date of birth and problem you are experiencing to and put "Housing Online issue" in the email subject line. If you are still having trouble please read our troubleshooting guide and Housing Online FAQs before contacting EdIndex. The bidding guidance may be useful to help you with placing bids. If you have been given a new EdIndex number you will need to create a new login with this number using a different email address. Please make sure you have created your login for Housing Online. If you have received a Notice to Quit or are threatened with a Notice To Quit you can contact for advice and support. It might be possible to stop you losing your current accommodation. If you are homeless or are worried that you are about to be homeless, you need to contact one of the Council’s Locality Offices straight away to arrange a Homeless Assessment.
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